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Mon-Fri: 09am-5pm 02 9584 8200

General

The terms and conditions set out apply to all users of our website.  By using or registering to this site and our services, you are accepting and agree to the terms and conditions.

Please ensure that you carefully read the terms and conditions as this forms the basis of the sale agreement between you and Slip-Less Services Pty Ltd. By proceeding with your purchase you are acknowledging that you have read and agreed to these terms and conditions.

Slip-Less Services Pty Ltd updates this website regularly and to the best of our knowledge, however, we make no representation as to the accuracy or completeness of any information or services of the website.  All information is provided to the best of our knowledge and final responsibility for assessing will be made by the customers own risk.

We may from time to time add or change content to this website without notice.  We are not liable to anyone for any content errors or information that is not up to date.  All legal aspects associated with this site will fall under jurisdiction for the laws of New South Wales, AUSTRALIA.

Customer Service Policy

Slip-Less Services Pty Ltd and its affiliates are committed to providing exceptional customer service and quality products.  We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct.  Standard delivery time frames are between 1-4 business days. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 24 hours to arrange an agreeable alternative item, a backorder or a full refund (whichever may apply).

Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax).  Product prices are regularly updated when price changes occur due to increases or changes from suppliers and/or manufacturers.  If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavor to provide you with a more competitive price and price match wherever possible.

Cancellation of Orders

All cancellation of orders must be in writing via email.  All orders are considered current unless cancelled in writing by the purchaser. Orders cannot be cancelled after they have been shipped.  A cancellation fee surcharge of 12.5% plus freightage and delivery costs applies in this instance.

Incorrect Goods Supplied

If for any reason Slip-Less Services Pty Ltd at any time supplies an incorrect product due to processing, warehouse or office errors, we will replace the product with the correct goods ordered.  Replacement will only be made once the incorrect goods are returned.  Contact must be made via email or contacting the office or your sales representative on 02 9584 8200 within 48 hours of receiving the goods.  All freight costs in this instance will be covered by Slip-Less Services Pty Ltd.

Methods of Payment

Slip-Less Services Pty Ltd accept payments via EFT (electronic funds transfer), Credit Cards (Visa or MasterCard), Cash, Cheque or PAYPAL.  Credit Card payments may incur a surcharge.  Funds from Cheque payments must be cleared prior to delivery being made, unless prior arrangements and authority given by Slipless Services Pty Ltd.

Security precautions are taken to protect your personal information through encrypted methods of transmitted payments and any personal sensitive information is stored securely or destroyed after the completion of the transaction.

Shipping Fee & Delivery Policy

We deliver products Australia wide using our own drivers as well as various carriers for outside of Sydney Metro areas.  Fixed Shipping Fees apply and will be added to the amount on checkout. A fee of $25.00 + gst for the wet umbrella wrappers applied and a Fixed fee of $18.00 + gst applied for any shipment for the umbrella bags. All goods ordered are dispatched within 1-2 business days with ETA on delivery varying between 2 to 5 business days depending on your location within Australia as well as carriers used.

Warranties and Guarantees

Slipless Services offers a 3 year manufacturer’s warranty on the machines and a lifetime warranty on any replaceable parts and labels.

If any parts are need, simply let us know and we will send them to you Free of Charge with your next umbrella bags order.

We offer a 100% Money Back Guarantee on our machine is not satisfied with the result or expectations of our system after the first wet period experience in your city or location and only if notified within 2 weeks after the 1st wet period.

Conditions of warranties and guarantees

Conditions of our Warranties and Guarantees are subject to the following:

  • The customer agrees to use the correct umbrella bags supplied by Slipless with codes OBS & OBL or OBSB & OBLB polybags in our wet umbrella bagging machines. Use of alternate bags will void this warranty.
  • The customer takes reasonable care of the goods and prohibits where possible misuse and

restricts to its best endeavour any form of vandalism and neglect of the machines

  • Does not tamper with any parts or attempt to repair or replace parts with alternate non fitting parts
  • Maintains the machines in good order and as per our recommendations and in a reasonable care

Slipless Services Pty Ltd and its agents, distributors and resellers, reserves the right revoke any of the noted warranties at its discretion in the event that part or any of the Conditions of Warranties and Guarantees are breached by the purchaser.

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